FAQ

Below you find several questions and answers, which we hope you can use. If you cannot find the answer to your question, please do not hesitate to contact us by e-mail 

IN GENERAL

SIA RECHARGEABLE CANDLES

Probably the most beautiful candles we have ever produced.


Which charging plate should I use?
We have a plate suitable for pillar candles and tealights.
We have a plate that fits taper candles.


What about plugs and charging?
A cord is included, so plugs are an extra purchase if you don't have usb plug.


Can a remote control for battery lights be used?
Yes, the same remote control can be used.


OTHER INFO SEE MANUAL ON THE FRONT PAGE OF THE WEBSITE

HOW DO I USE LED CANDLES?

We have
created manuals for the lights that describe how to use them. You can find the manuals at the buttom on the front page at our homepage.

MY BATTERY LIGHT WON'T TURN ON

Tealight candle:
If you experience problems with our tealights, try removing and reinserting the battery and tighten the screw at the bottom very well.

Taper candles:
If you experience problems with our crown light, try swapping the base from one that works.
Just to be sure, did you turn on the bottom light the first time you used the remote control?

Pillar candles:
If you're experiencing problems with our Pillar candles.

Please note that if there are 2 springs at the bottom, the batteries must still be turned plus/minus.

Remote control for candles:
This is the black remote control (item no. 90000)
Does not work for the black candles because it cannot penetrate black color.
One remote control is enough for multiple candles.

ARE LED CANDLES ENVIRONMENTALLY FRIENDLY?

Our
supplier is BSCI accredited. This means that production is carried out under proper working conditions and raw materials are controlled. The candles are made
from 100% real stearin, except for our Anna block candles, which are made from 100% paraffin. In addition, there is no risk of soot, smoke or particles in the
air, as there is with regular candles. LED candles reduce indoor air pollution.

WHAT IS CHEAPEST - REGULAR CANDLES OR LED CANDLES?

LED candles are significantly cheaper to run than regular candles.

DO LED CANDLES LOOK LIKE REAL CANDLES?

Our LED candles have a beautiful 3D teardrop-shaped flame that gives off a warm, white light.
The flame itself is fixed, but the light inside can "flicker" to look like the real thing. In addition, the candles are made from real candle wax,
which together make the candles look like real candles.

WHAT COLOUR ARE THE LED CANDLES?

The flame on the candles has a warm white glow. You can find the candles themselves in several different colours.

DO THEY LIGHT UP A LOT?

LED candles light up just as brightly as regular candles. With the remote control, you can adjust the brightness of the candles and save battery life. Please note that the remote control must be purchased unless otherwise stated under the product on the website.

CAN LED CANDLES BE USED ALL YEAR ROUND?

Yes, you can enjoy the little sparkles all year round, both indoors and outdoors - as long as they don't get damp.

If you want candles that can withstand being left outside in the rain, you can take a closer look at our LUNA OUTDOOR  candles.

DO REMOTE WORK ON ALL CANDLES?

Under each product, it is stated whether a remote control can be used to control the light. For candles use remote article number 90000

ARE BATTERIES INCLUDED?

No, batteries can be purchased separately on our website.

BATTERY HOURS?

The stated battery life is when the product burns continuously. When using a timer/remote control, the battery life may be reduced, how much depends on the battery type. With 1 x AAA and 1 x cr2032 batteries it is more than with C batteries.

CAN THE LED CANDLES WITHSTAND BEING LEFT IN THE SUN?

No, they can't. Just like regular candles, LED candles risk melting in the sun.

SCREWS IN BUTTOM OF BATTERY CANDLE?

We only started adding screws in 2024 to make sure children don't take the battery.

Screws can order - see under spare parts

LED BALLS AND LAMPS

DO REMOTE WORK ON ALL BALL/LAMPS?

Under each product, it is stated whether a remote control can be used to control the light. For most lamps and Ball use remote article number 90001, unless for Noa Ball it is 90002.

DO LED BALLS/LIGHTS GET DISCOLOURED BY THE SUN?

No, they are UV protected.

ARE LED BAUBLES/LIGHTS DURABLE?

Yes, they are. They can withstand being dropped as they are made of strong PE materialr

HOW DO I RECHARGE?

Mia & Noa ball is for solar and power. Ida ball is for Solar.

CHARGING OF LED BALLS
If you find that your Mia, Ida or Noa LED balls are not working, it may be because they are not fully charged.
If you have them in a group, it may help to spread them out so that they stand alone. Try doing this and let them charge for a minimum of 8 hours in full sunlight.
You can also try unscrewing the LED module from the bottom and laying it out in the sun to charge.
After 8 hours of charging, you can lay a dark cloth over the solar cells to see the effect.

The reason that the battery is discharged and the sun is not strong enough to penetrate both the LED ball and the solar cell (especially in the winter months)

CHARGING SOLAR LAMPS ?
The solar panel must face the sun for best performance and to fully charge. Please note that other lighting such as streetlights or other light sources should not shine down on the solar panel, as it cannot distinguish between this light and the sunlight. If there is other light shining down on the solar panel, it will not turn on in the evening as it thinks it is still light.
Upon delivery, there may be a film on the solar panel - this film must be removed for the panel to be able to fully charge.
Remember when charging, the OFF button must be activated.
Also check if the battery is loose.
At an optimal full charge, the product will light up for 4-8 hours. The light time will depend on the light intensity (lumens) and other features.

WHY DOES MY PRODUCT ONLY LIGHT FOR A SHORT PERIOD OR BLINK?
The light duration depends on how much sunlight the product has been exposed to and the condition of the solar panel battery.

SHIPPING & SERVICE

HOW LONG IS THE DELIVERY TIME?

Order today and ship tomorrow. (monday-friday).

Orders friday-sunday we ship on mondays)

CUSTOMER SERVICE?

On the front page you will find info about this:

Service is important to us:


If you are satisfied with our service, tell others.


If you're not satisfied, let us know so we can improve.

Get in touch

Have questions about your order, or a general enquiry?